Proximity UUID and Mesh UUID always showing 00000

brian_kursar's Avatar

brian_kursar

14 Jul, 2015 09:25 PM

Hi,

We recently bought a couple of uBeacon Mesh packs and trying to setup the mesh network. We have installed the uBeacon iOS manager app and trying to configure one of the Beacon. Even though we are changing the Proximity UUID and Mesh Network UUID it is always showing the value as 00000000-0000-0000-0000-000000000000

We tried to set the values using web site on desktop and tried to apply the settings on device but still the same issue. This device in neither get updated not getting discovered in the radar screen.

Thanks!

  1. Support Staff 1 Posted by francois on 15 Jul, 2015 02:27 PM

    francois's Avatar

    Hi Brian,

    Sorry for that. Are you on Iphone 6 ? We were able to replicate the issue on Iphone 6 but not on other devices. It is a nasty bug we are investigating the cause. The strange thing is that we can not replicate the bug with a development build only with the AppStore distribution with the same code.
    Wouldn't we find quickly a workaround we'll give you a tool to program by USB. Which operating system are you using on your laptop/desktop ?

    Sorry for the inconvenience,

    Best regards,

    Francois

  2. francois closed this discussion on 15 Jul, 2015 02:27 PM.

  3. brian_kursar re-opened this discussion on 15 Jul, 2015 02:51 PM

  4. 2 Posted by brian_kursar on 15 Jul, 2015 02:51 PM

    brian_kursar's Avatar

    I am out of the office on PTO and back in the office tomorrow.

  5. 3 Posted by brian_kursar on 15 Jul, 2015 02:56 PM

    brian_kursar's Avatar

    We are using both Windows and Mac for desktops.
     We are using iPhone 6 but Sainadh, my developer will confirm if we used others.

    Brian Kursar
    Research and Development - Data Scientist
    EAID - Enterprise Architecture, Integration, & Data
    Direct: 310-468-1863<tel:310-468-1863> Cell: 310-938-2506<tel:310-938-2506>
    Project Center North - 1st Floor - PN10

  6. 4 Posted by Sainadh Kasturi on 15 Jul, 2015 04:16 PM

    Sainadh Kasturi's Avatar

    Hi Francois,

    I have tried "Manually Edit" and "Apply Cloud Settings" using the "uBeacon" app on iPhone 6 and iPhone 6 Plus. I have also tried configuring the setting through my Windows 7 PC and Mac OS X Yosemite.

    Thanks and Regards,
    Sainadh Kasturi
    From: Brian Kursar (TMS)
    Sent: Wednesday, July 15, 2015 7:47 AM
    To: francois
    Cc: Sainadh Kasturi
    Subject: Re: Proximity UUID and Mesh UUID always showing 00000 [Problems #38]

    We are using both Windows and Mac for desktops.
     We are using iPhone 6 but Sainadh, my developer will confirm if we used others.

    Brian Kursar
    Research and Development - Data Scientist
    EAID - Enterprise Architecture, Integration, & Data
    Direct: 310-468-1863<tel:310-468-1863> Cell: 310-938-2506<tel:310-938-2506>
    Project Center North - 1st Floor - PN10

  7. Support Staff 5 Posted by francois on 16 Jul, 2015 05:41 PM

    francois's Avatar

    Hi Brian and Sainadh,

    Good news. The team found a fix and we are now pushing the the App Store the new app.
    In the mean time you can use this link (Enterprise release) to download the app.
    That was a nasty bug...
    You just need to open this link on your iPhone on safari or click on it on mail :
    itms-services://?action=download-manifest&amp;url=https://manager.u...

    Please confirm it is ok now so that I close the ticket.
    Best regards,

    François

  8. 6 Posted by iain on 02 Aug, 2015 10:33 PM

    iain's Avatar

    Hi Francois

    Just to let you know, this is working perfectly now.

    Iain

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