Proximity UUID and Mesh Network UUID is always showing 00000000-0000-0000-0000-000000000000

Sainadh Kasturi's Avatar

Sainadh Kasturi

14 Jul, 2015 10:01 PM

Hi,

We have installed the uBeacon iOS manager app and trying to configure one of the Mesh Beacon. Even though we are changing the Proximity UUID and Mesh Network UUID it is always showing the value as 00000000-0000-0000-0000-000000000000

We tried to set the values using web site on desktop. Then tried to apply the settings on device but still the same issue. This device in neither getting updated nor getting discovered in the radar screen.

Thanks!

  1. Support Staff 1 Posted by francois on 15 Jul, 2015 02:28 PM

    francois's Avatar

    Hi Sainadh,

    Sorry for that. Are you on Iphone 6 ? We were able to replicate the issue on Iphone 6 but not on other devices. It is a nasty bug we are investigating the cause. The strange thing is that we can not replicate the bug with a development build only with the AppStore distribution with the same code.
    Wouldn't we find quickly a workaround we'll give you a tool to program by USB. Which operating system are you using on your laptop/desktop ?

    Sorry for the inconvenience,

    Best regards,

    Francois

  2. 2 Posted by Sainadh Kasturi on 15 Jul, 2015 04:16 PM

    Sainadh Kasturi's Avatar

    Hi Francois,

    I have tried “Manual Edit” and “Apply Cloud Settings” using the “uBeacon” app on iPhone 6 and iPhone 6 Plus. I have also tried configuring the setting through my Windows 7 PC and Mac OS X Yosemite.

    Thanks and Regards,
    Sainadh Kasturi

  3. Support Staff 3 Posted by francois on 16 Jul, 2015 05:48 PM

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    Hi Sainadh,

    Good news. The team found a fix and we are now pushing the the App Store the new app.
    In the mean time you can use this link (Enterprise release) to download the app.
    That was a nasty bug...
    You just need to open this link on your iPhone on safari or click on it on mail :
    itms-services://?action=download-manifest&url=https://manager.u...

    Please confirm it is ok now so that I close the ticket.
    Best regards,

    François

  4. 4 Posted by Sainadh Kasturi on 16 Jul, 2015 06:42 PM

    Sainadh Kasturi's Avatar

    Francois,

    I am not able to click on link or see the complete one to type in the browser.

    Thanks and Regards,
    Sainadh Kasturi

  5. Support Staff 5 Posted by francois on 16 Jul, 2015 06:45 PM

    francois's Avatar

    Hi Sainadh,

    The link work only if clicked/opened from a IOS device (e.g. Safari or Mail or Notes on IOS) not on a Mac / PC.

    Best regards,

    François

  6. 6 Posted by Sainadh Kasturi on 16 Jul, 2015 06:54 PM

    Sainadh Kasturi's Avatar

    I am trying on my iPhone 6 Plus safari by browsing to the community forum and the link is not clickable.

  7. Support Staff 7 Posted by francois on 16 Jul, 2015 07:02 PM

    francois's Avatar

    Link got cut by Tender, try this one.

    itms-services://?action=download-manifest&url=https://manager.ubudu.com/private_beta_u/ios_install/uBeacon.plist

    or copy & paste it in your safari bar.

  8. 8 Posted by Sainadh Kasturi on 16 Jul, 2015 07:26 PM

    Sainadh Kasturi's Avatar

    Thanks I am able to install the app now and update the settings.

  9. Support Staff 9 Posted by francois on 16 Jul, 2015 07:27 PM

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    Super. Sorry for the inconvenience.

  10. 10 Posted by patrick.chatain on 22 Jul, 2015 12:57 PM

    patrick.chatain's Avatar

    Hello,
    I'm having the same problem but I can't download the entreprise release, any chance to share an up to date url ?
    Thank you.

  11. Support Staff 11 Posted by francois on 22 Jul, 2015 01:00 PM

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    Sure you can download the enterprise please with this URL. It is a bug related to the latest version of IOS 8.4 and which we fixed (currently under rewiew at Apple)

    itms-services://?action=download-manifest&url=https://manager.ubudu.com/private_beta_u/ios_install/uBeacon.plist

  12. Support Staff 12 Posted by francois on 24 Jul, 2015 05:30 AM

    francois's Avatar

    The uBeacon app with the fix is now available on the app-store.
    To fix the beacons with 00000000 please:
    1]  modify the uuids values in the manager back-office
    2]  the uBeacon app "apply cloud settings" to the beacon

  13. francois closed this discussion on 24 Jul, 2015 05:30 AM.

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